Shipping policy

Shipping & Returns

SHIPPINGS

To Spain (Mainland) shippings take 24-48 hours. For Balearic Island and Canary Islands the shipping estimated time is 48-72 hours. To Europe our shipping takes 3-5 days, and for worldwide shipping outside UE 7-10 days. Please note that the same products from an order may arrive in different shipped packages.

EXCHANGES: 30 DAYS

You may return an unused item within 30 days after you signed the delivery of the product. Every product must be in perfect conditions upon reception. .


RETURNS: 15 DAYS.

Upon the reception of your package you may request the return and refund of your product within the following 15 days. We endeavor to process refunds as soon as they are received but please allow 5 working days for returns to be processed. You will be refunded for the total amount paid for your order minus the payment platform commission rate -in case there is any- and the shipping costs for international orders. You will receive an email notification of the status of your refund once processed.
The product must be received in the same conditions they were delivered to you: unworn, unwashed and without any alterations at all. Tags and accessories should be in perfect conditions too.


RETURNS WITH APLAZAME: 15 DAYS

Upon the reception of your package you may request the return and refund of your product within the following 15 days..

INSTRUCTIONS FOR RETURNS:

To return an item, you should fill our  returns form. Once we receive the form, you may prepare your package to be sent back to us. Please place the items in its original packaging and seal it properly so it can be safely transported. Then stick the delivery label on top of the box.  
You have the right to desist or request a return writing to info@bleismadrid.com o en el formulario de devoluciones. In the unlikely event of receiving a faulty item, Bleis Madrid will proceed to repair, replace or refund the item. All the arrangements will be free of cost for the client and user. Bleis Madrid will respond to any unconformity manifested within two years after receiving the order. The client must inform Bleis Madrid in two months after noticing the lack of conformity.


PRE-ORDERS

Preorders do not accept refunds. When returning a preorder you will receive a voucher with no expiry date. This includes also all the products of a size L (except trousers) as they are made-to-order. Pre-orders take 15-20 days to process.  

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