You have 30 days from the day you received the order to request a refund. The items must have its original tags and must be in the same conditions you received them: unworn, not washed and no modifications shall be made and with every tag and accessories.
Terms of returns:
How to proceed:
In order for us to make the refund, we need you to fill in the returns form on our website.
We will proceed to refund your order within 24-72 hours since your request. We will send you a tag via email that you shall stick to your original packaging so the carrier can pick it up. It is REALLY IMPORTANT that the package has the tag so we can track it to avoid any losses.
Once we receive your items in our warehouse and check it is in perfect state, we will proceed to refund the amount you paid minus the return cost.
You can also return your order by coming to our showroom for free in Madrid: C/ Tamayo y Baus 7, 1D from Monday to Friday from 11:00 to 18:00 h.
Refund for return:
You shall recieve the amount in the same form of payment that you used for your order in max 15 days since the confirmation of acceptance, depending on your bank.
The shipping cost will not be refunded.
You have 15 natural days from the day you received the order to request a refund. The items must have its original tags and must be in the same conditions you received them: unworn, not washed and no modifications shall be made and with every tag and accessories.
Terms of size exchange:
How to proceed:
In order for us to proceed the change of size, we need you to fill in the returns form on our website.
We will proceed to refund your order within 24-72 hours since your request. We will send you a tag via email that you shall stick to your original packaging so the carrier can pick it up. It is REALLY IMPORTANT that the package has the tag so we can track it to avoid any losses.
Once we receive your items in our warehouse and check it is in perfect state, we will proceed to refund the amount you paid minus the return cost.
You can also change your size by coming to our showroom for free in Madrid: C/ Tamayo y Baus 7, 1D from Monday to Friday from 11:00 to 18:00 h.
Please note that our outlet purchases, as they are special prices and last units of these products, will not be refunded, returned or returned.