Frequent Asked Questions
Frequent Asked Questions
Placing an order at Bleis Madrid
You may exchange any unworn item within 30 days after the reception of your package.
You must fill in the form in your Bleis account, letting us know that you would like to exchange an item and specifying which product and size you need.
After receiving your form we will arrange the collection of the item you wish to exchange and the new shipping.
You may check the Size Guide located on every product page, including the measures for each size. By taking your own measures, you ensure the item will fit to your body. figure
Sizing may very depending on the fabric or model, so if you have any doubts or concerts, please do not hesitate to contact us at firstname.lastname@example.org
Your Bleis Account and Orders
Creating an account at bleismadrid.com is fairly simple. You may start the process by click on ‘My Bleis’ and then ‘Create Account’. You will need to insert your user name, your email and a password.
You may also create your own account after placing an order by simply inserting your email and password when you fill in all the fields with your personal information.
You will receive a welcome email when your registration is successful.
You will always be up to date before anyone else, you may also check your Order History and your shopping process will also be much quicker. You may download invoices and request your returns and refunds directly from your account.
Shipping & Returns
Upon the reception of your package you may request the return and refund of your product within the following 15 days. We endeavour to process refunds as soon as they are received but please allow 5 working days for returns to be processed. You will receive an email notification of the status of your refund once processed.
The product must be received in the same conditions they were delivered to you: unworn, unwashed and without any alterations at all. Tags and accessories should be in perfect conditions too.
Once we receive the form, you may prepare your package to be sent back to us. Please place the items in its original packaging and seal it properly so it can be safely transported. Then stick the delivery label on top of the box.
To Spain (Mainland) shippings take 24-48 hours. For Balearic Island and Canary Islands the shipping estimated time is 48-72 hours.
To Europe our shipping takes 3-5 days, and for worldwide shipping outside UE 7-10 days.
Please note that the same products from an order may arrive in different shipped packages.